Provision of reception, advice and assistance services for visitors at the European Information Centre of the European institutions in Luxembourg — COMM-PP-2019-000031 (№17921172)

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Publication date

Description

1. Section I
   1. Name and addresses
      European Commission, Directorate-General Communication, EC Représentation au Luxembourg — COMM-PP-2019-000031
      7, rue Marché-aux-Herbes
      Luxembourg
      L-2920
      Luxembourg
      Telephone: +35 2430133440
      E-mail: [email protected]
      
   2. Type of the contracting authority:
      European institution/agency or international organisation
      
   3. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Provision of reception, advice and assistance services for visitors at the European Information Centre of the European institutions in Luxembourg — COMM-PP-2019-000031

         Reference number: COMM-PP-2019-000031
         
      2. Main CPV code:
         79420000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The European Commission is looking for a qualified service provider to help the European Commission representation in Luxembourg to receive, advise and assist visitors at the European Information Centre of the European Union House in Luxembourg in a customised manner.

      5. Information about lots:
         This contract is divided into lots: no
      6. Total value of the procurement:
         Value excluding VAT: 1 092 000.00 EUR
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         Main site or place of performance:

         Representation of the European Commission in Luxembourg.

      4. Description of the procurement:
         

         The purpose of the contract is to help visitors of the Centre in their search for information, to inform them about European policies, and to answer their questions and requests. Questions and requests made by telephone, letter or email from individuals, businesses or public institutions should also be answered. Each month, the Centre receives between 500 and 600 requests (visit, telephone or email).

      5. Award criteria:
         Quality criterion - Name: Quality and relevance of the methodology to cover all the services in accordance with all the requirements of point 1.4 the tender specifications. See point 1.4.4 — technical offer (point 1). / Weighting: 20
         Quality criterion - Name: Quality of the proposed written responses to the written requests for information set out in Annex 8 of the invitation to tender. See point 1.4.4 — technical offer (point 2). / Weighting: 35
         Quality criterion - Name: Reliability of the measures used to ensure the continuous and effective performance of the contract throughout the term of the contract and the prompt performance of the tasks. See point 1.4.4 — technical offer (point 3). / Weighting: 25
         Quality criterion - Name: Relevance of the measures used to guarantee the high quality of the services. See point 1.4.4 — technical offer (point 4). / Weighting: 10
         Quality criterion - Name: Quality of the measures implemented to guarantee high and constant performances throughout the term of the contract, and quality control measures. See point 1.4.4 — technical offer (point 5). / Weighting: 10
         Price - Weighting: LP/Px*100*.40+QT*.60
         
      6. Information about options:
         Options: no
      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         
3. Section IV
   1. Description:
      1. Type of procedure:
         Open procedure
      2. Information about a framework agreement or a dynamic purchasing system:
         The procurement involves the establishment of a framework agreement
      3. Information about electronic auction:
         
      4. Information about the Government Procurement Agreement (GPA):
         The procurement is covered by the Government Procurement Agreement: yes
   2. Administrative information:
      1. Previous publication concerning this procedure:
         Notice number in the OJ S: 2019/S 143-350791
         
      2. Information about termination of dynamic purchasing system:
         
      3. Information about termination of call for competition in the form of a prior information notice:
         
4. Section V
   1. Contract No: COMM/LUX/2019/OP/0031
      Title:

      Provision of reception, advice and assistance services for visitors at the European Information Centre of the European institutions in Luxembourg — COMM-PP-2019-000031

   2. Award of contract
      1. Date of conclusion of the contract: 2019-10-30
         
      2. Information about tenders:
         Number of tenders received: 1
         Number of tenders received from SMEs: 1
         Number of tenders received from tenderers from other EU Member States: 0
         Number of tenders received from tenderers from non-EU Member States: 0
         Number of tenders received by electronic means: 1
         The contract has been awarded to a group of economic operators: no
      3. Name and address of the contractor:
         Almathea Consulting
         B 83596
         275, rue de Luxembourg
         Luxembourg
         L-8077
         Luxembourg
         The contractor is an SME: yes
      4. Information on value of the contract/lot (excluding VAT):
         Initial estimated total value of the contract/lot: 1 092 000.00 EUR
         Total value of the contract/lot: 1 092 000.00 EUR
         
      5. Information about subcontracting:
         
         
5. Section VI
   1. Additional information
      

      Tenderers were invited to regularly check the internet address: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=5117 for possible updates, clarifications and questions/answers.

      You may submit any observations concerning the procurement procedure to the contracting authority using the contact means under Section I. If you believe that there was maladministration, you may lodge a complaint to the European Ombudsman within 2 years of the date when you became aware of the facts on which the complaint is based (see http://www.ombudsman.europa.eu).

      Within 2 (two) months of notice of the award decision, you may launch an action for annulment of the award decision. Any request you may make and any reply from us, or any complaint for maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an appeal for annulment or to open a new period for launching an appeal for annulment. The body responsible for hearing annulment procedures is indicated in Section VI.4.1).

   2. Procedures for review
      1. Review body
         General Court
         Rue du Fort Niedergrünewald
         Luxembourg
         L-2925
         Luxembourg
         Telephone: +352 4303-1
         E-mail: [email protected]
         Fax: +352 4303-2100
         
      2. Body responsible for mediation procedures
         
         
      3. Service from which information about the review procedure may be obtained
         
         
   3. Date of dispatch of this notice
      2019-11-22