Helpdesk and support services (№19182716)

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Publication date

Description

1. Section I
   1. Name and addresses
      Centre des technologies de l"information de l"État
      1, rue Mercier
      Luxembourg
      L-2144
      Luxembourg
      Telephone: +352 24781695
      E-mail: [email protected]
      Fax: +352 24781750
      
   2. Type of the contracting authority:
      Ministry or any other national or federal authority, including their regional or local subdivisions
      
   3. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Assistance au service Helpdesk du CTIE (Support du 1er et du 2e niveau)

         Reference number: 1901664
         
      2. Main CPV code:
         72253000, 72253000, 72253000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         Le marché consiste à assister le service Helpdesk CTIE pour assurer le support du 1er et du 2e niveau.

         — lot 1: assistance au support du 1er niveau, mise à disposition de 2 agents,

         — lot 2: assistance au support du 2e niveau, mise à disposition d’un agent. En cas de besoin, l’agent rattaché au 2e niveau pourra être assigné temporairement au support du 1er niveau.

      5. Information about lots:
         This contract is divided into lots: yes
      6. Total value of the procurement:
         Value excluding VAT: 840 000.00 EUR
   2. Description
      1. Title:
         

         Agent de support du premier niveau

      2. Additional CPV code(s):
         72253000
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         Les agents en charge de la mission devront travailler ensemble avec les autres agents internes du service Helpdesk.

      5. Award criteria:
         
      6. Information about options:
         Options: no
      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         
      9. Title:
         

         Agent de support du 2e niveau du service Helpdesk

      10. Additional CPV code(s):
          72253000
          
      11. Place of performance:
          
      12. Description of the procurement:
          

          Le support du 2e niveau du service Helpdesk travaille en collaboration directe avec les agents du support du 1er niveau.

      13. Award criteria:
          
      14. Information about options:
          Options: no
      15. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      16. Additional information:
          
3. Section IV
   1. Description:
      1. Type of procedure:
         Open procedure
      2. Information about a framework agreement or a dynamic purchasing system:
         
      3. Information about electronic auction:
         
      4. Information about the Government Procurement Agreement (GPA):
         The procurement is covered by the Government Procurement Agreement: no
   2. Administrative information:
      1. Previous publication concerning this procedure:
         Notice number in the OJ S: 2019/S 198-481246
         
      2. Information about termination of dynamic purchasing system:
         
      3. Information about termination of call for competition in the form of a prior information notice:
         
4. Section V
   1. Contract No: 000
      Lot No: 1
      Title:

      Agent de support du 1er niveau

   2. Award of contract
      1. Date of conclusion of the contract: 2020-01-22
         
      2. Information about tenders:
         Number of tenders received: 2
         Number of tenders received from SMEs: 2
         Number of tenders received from tenderers from other EU Member States: 2
         Number of tenders received by electronic means: 2
         The contract has been awarded to a group of economic operators: no
      3. Name and address of the contractor:
         Proximus Luxembourg SA
         18, rue du Puits Romain
         Bertrange
         L-8070
         Luxembourg
         The contractor is an SME: yes
      4. Information on value of the contract/lot (excluding VAT):
         
         Total value of the contract/lot: 420 000.00 EUR
         
      5. Information about subcontracting:
         
         Contract No: 002
         Lot No: 2
         Title:

         Agent de support du 2e niveau

      6. Award of contract
         1. Date of conclusion of the contract: 2020-01-22
            
         2. Information about tenders:
            Number of tenders received: 2
            Number of tenders received from SMEs: 2
            Number of tenders received from tenderers from other EU Member States: 2
            Number of tenders received by electronic means: 2
            The contract has been awarded to a group of economic operators: no
         3. Name and address of the contractor:
            Proximus Luxembourg SA
            18, rue du Puits Romain
            Bertrange
            L-8070
            Luxembourg
            The contractor is an SME: yes
         4. Information on value of the contract/lot (excluding VAT):
            
            Total value of the contract/lot: 420 000.00 EUR
            
         5. Information about subcontracting:
            
            
   3. Section VI
      1. Additional information
         
      2. Procedures for review
         1. Review body
            Juridictions administratives
            Luxembourg
            Luxembourg
            
         2. Body responsible for mediation procedures
            
            
         3. Service from which information about the review procedure may be obtained
            
            
      3. Date of dispatch of this notice
         2020-01-22