Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

Country: Luxembourg
Language: EN FR
Customer: Creos Luxembourg SA
Number: 7719959
Publication date: 13-02-2018
Source: TED
Deadline: 19 days
Descripition in original language
Tags: electrotechnical, electronic and electromechanical equipment Office equipment and supplies

Description

  1. Section I
    1. Name and addresses
      Creos Luxembourg SA
      2, rue Thomas Edison
      Strassen
      1445
      Luxembourg
      Telephone: +352 26241
      E-mail: brice.fuhs@creos.net
      Fax: +352 26245100
    2. Joint procurement
    3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://pmp.b2g.etat.lu/?page=entreprise.EntrepriseAdvancedSearch&AllCons&refConsultation=15372&orgAcronyme=t5y
      Additional information can be obtained from the abovementioned addresselectronically via: https://pmp.b2g.etat.lu/?page=entreprise.EntrepriseAdvancedSearch&AllCons&refConsultation=15372&orgAcronyme=t5y
      to the abovementioned address
    4. Type of the contracting authority:
    5. Main activity:
      Electricity
  2. Section II
    1. Scope of the procurement:
      1. Title:

        ENC_2018_001 Prestations de support informatique


        Reference number: 1800223 // ENC_2018_001
      2. Main CPV code:
        50300000
      3. Type of contract:
        Services
      4. Short description:

        Creos Luxembourg SA agit en tant que centrale d"achat pour les sociétés Encevo, Enovos, Creos, Leo au Luxembourg pour le marché suivant. Le marché consiste à assister le département IT operations afin d"assurer, dans un 1er temps, le support aux utilisateurs (operations 1er niveau), ainsi que supporter ponctuellement les équipes internes de 2ème et 3ème niveaux. L"environnement utilisateurs est composé d"environ 750 desktops, 657 laptops, 1250 téléphones, 560 mobiles, 400 tablettes, 180 imprimantes, 4000 comptes utilisateurs, 2000 mailboxes, …. L"environnement applicatif est principalement microsoft OS et office, SAP, 500 + desktop applications et 200 + applications serveurs. Les prestataires sont amenés à communiquer par écrits et par oral en français et anglais.


      5. Estimated total value:

      6. Information about lots:
        This contract is divided into lots: no
    2. Description
      1. Title:
      2. Additional CPV code(s):
        50300000
      3. Place of performance:
      4. Description of the procurement:

        Creos Luxembourg SA agit en tant que centrale d"achat pour les sociétés Encevo, Enovos, Creos, Leo au Luxembourg pour le marché suivant. Le marché consiste à assister le département IT operations afin d"assurer, dans un 1er temps, le support aux utilisateurs (operations 1er niveau), ainsi que supporter ponctuellement les équipes internes de 2ème et 3ème niveaux. L"environnement utilisateurs est composé d"environ 750 desktops, 657 laptops, 1250 téléphones, 560 mobiles, 400 tablettes, 180 imprimantes, 4000 comptes utilisateurs, 2000 mailboxes, …. L"environnement applicatif est principalement microsoft OS et office, SAP, 500 + desktop applications et 200 + applications serveurs. Les prestataires sont amenés à communiquer par écrits et par oral en français et anglais.


      5. Award criteria:
        Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:

      7. Duration of the contract, framework agreement or dynamic purchasing system:
        Duration in months: 36
        This contract is subject to renewal: yes
        Description of renewals:

        Le marché pourra être reconduit à 2 reprises pour une période de 12 mois.


      8. Information about the limits on the number of candidates to be invited:
      9. Information about variants:
        Variants will be accepted: no
      10. Information about options:
        Options: no
      11. Information about electronic catalogues:

      12. Information about European Union funds:
        The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
  3. Section III
    1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
        List and brief description of conditions:

        Voir le document de sélection


      2. Economic and financial standing:
      3. Technical and professional ability:
      4. Information about reserved contracts:
      5. Deposits and guarantees required:
      6. Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
      7. Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
    2. Conditions related to the contract:
      1. Information about a particular profession:

      2. Information about staff responsible for the performance of the contract:
  4. Section IV
  5. Description:
    1. Type of procedure:
      Negotiated procedure with prior call for competition
    2. Information about a framework agreement or a dynamic purchasing system:
    3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
    4. Information about negotiation:
    5. Information about electronic auction:
    6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
  6. Administrative information:
    1. Previous publication concerning this procedure:
    2. Time limit for receipt of tenders or requests to participate:
      Date: 2018-03-08
      Local time: 12:00
    3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
    4. Languages in which tenders or requests to participate may be submitted:
      FR
    5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
    6. Conditions for opening of tenders:
  1. Information about recurrence
    This is a recurrent procurement: no
  2. Information about electronic workflows
  3. Additional information

    Les conditions de participations sont reprises dans le dossier de sélection. Le dossier est à retirer sur la plateforme des marchés publics pmp.lu Les modalités de réception de candidatures sont décrites dans le dossier à retirer.


  4. Procedures for review
    1. Review body
      Tribunal administratif de Luxembourg
      Luxembourg
      Luxembourg
    2. Body responsible for mediation procedures

    3. Review procedure
    4. Service from which information about the review procedure may be obtained

  5. Date of dispatch of this notice
    2018-02-09

Other tenders from Luxembourg за for this period

Programming services of application software Source: TED

Janitorial services Source: TED

Construction work Source: TED

Purchase of 2 lorries (2 lots) weighing 19 and 26 tonnes, to be delivered and registered in Luxembourg Source: TED

Purchase of 2 lorries (2 lots) weighing 19 and 26 tonnes, to be delivered and registered in Luxembourg Source: TED